FAQ

Is Context Travel an On-Site or DMC?

Context Travel operates private day tours for FIT. Context day tours can be booked a la carte or are often combined into multi-day itineraries (1 to 7+ days) tailored to a client's interests and schedule. We are not an On-Site or DMC. We do not book hotels, however we can arrange straightforward transfers as needed. 

We built our business to focus exclusively on connecting travelers with deep subject matter experts in their destination cities. Providing excellent tour experiences has been our sole focus for 16 years. In 2019 alone, we operated over 20,000 tours across 60 cities with a client approval rating of 95%.

We have found when advisors are booking itineraries to familiar cities, booking supplier direct for hotels and tours can provide a more personalized and exceptional trip experience for your clients.

How do you select your guides?

Context guides are the best in the world. 80% of our guides have advanced degrees and all are professionals in their fields of expertise. Our guide network has grown from a small group of scholars in Rome to over 1,500 guides worldwide. 

Our experts are not your typical tour guides: they are historians, archaeologists, chefs, architects, and artists who are deeply passionate about their cities and subjects. 

We handpick and vet every guide in our Context network. Our vetting process includes three key criteria: 1) Excellent English, 2) Proven expertise, and 3) Hospitality.

Does Context offer price transparency?

We do! Context’s website includes all of our standard tours with gross prices. Custom experiences can also be designed and priced by our planning team.

Can I request modifications to what is listed on your site? 

Minor modifications to the tour such as start time, car transfers, and specific client needs or interests, may be added to the note section at the time of booking. We review all notes and will answer any questions before charging the order.

Can Context create custom experiences outside of what’s listed on your site?

Context tours have been created in collaboration with our expert guides over 20 years of operation. Everything about our tours, from the the venues we visited and content covered, to the times and days offered and the duration of the tour has been carefully selected to maximize the experience of your clients. And minimize the negative impacts of tourism to that site or city.  We encourage advisors to recommend standard tours first as they are time tested and are in a constant state of improvement. If your client has a request beyond what is available on our site, we'd be happy to work with our experts to create a custom experience to match their interest. Please contact info@contexttravel.com for more information. 

Can I book a private guide as opposed to a tour? 

Yes! Take the Context "In A Day" tour to the next level by securing the guide of your choice. View all here.

Does Context offer shore excursions and/or pre-and post-cruise experiences?

Absolutely. Context offers pre- and post- cruise experiences in over 30 cruise port cities in Europe, Asia, and North and South America. We also offer half- and full-day shore excursions and port city transfers. 

Can Context arrange transfers?

Yes! We can arrange transfers. Request transfers for your clients in the notes field when booking online. 

What if I recommend my clients to Context and they book direct?

Great news! Referral codes are now available! Learn more here.

How do I book with Context?

You can enroll directly on Context’s website by visiting our sign up page, then clicking on Travel Agent. Enter your information and select your agency. (If your agency isn’t listed, you’ll need to enroll your agency using your IATA and billing contact information). Once enrolled, you may book directly on our site on behalf of your clients. 

What is your cancelation policy?

For standard tours (private and small group), cancellations made at least 15 days prior to the tour date are eligible for a 100% refund. Cancellations made between 14 days and 48 hours before the tour date are eligible for a 50% refund. All sales are final within 48 hours of the tour date. Find our full policy here.

What is the commission that Context offers to Travel Advisors? 

Context commission starts at 10% for Travel Advisors. 

What if my client returns to Context and books without me?

Great news! Any clients you book with Context are associated with you as their advisor. And you will continue to receive commission on their direct bookings.

Does Context offer any other Travel Advisor benefits? 

Yes! Advisors are offered discounts on tours and online seminars. Context info@contexttravel.com when you are planning your next trip. 

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